Hana Group is aiming to create value by delivering high-performing and innovative solutions that solve our customers’ challenges. This mission is enabled by the people who drive the processes and strategies to support our customers throughout the world. You'll experience the benefits of working in the multinational environment with leading OEM companies that appreciates your current knowledge and facilitates future capability, with your personal interests in mind.
We strongly believe that our employees are the key to our success and we need your expertise in order to create a smarter tomorrow. As long as you have the same passion to pursue excellence like we do, you will find your fit.
Customer Quality Engineer Function
1. Acknowledges the problem concerning the quality on the product manufactured by Hana Micro. Lamphun
2. Clarifies the rejected criteria with the customer if required to implement interim action in time.
3. Verifies the defect samples as preliminary analysis before being sent to the concerned personnel for further
investigation.
4. Gathers all relevant data and coordinates with all concerned departments to determine the root cause of the
problem.
5. Summarizes all actions of inhouse investigation including interim action for report back to the customer.
6. Follows up the final conclusion of each quality problem investigation and gathers into individual report.
7. After root cause finalization, coordinates with all concerned departments to determine the pertinent corrective
and preventive action.
8. Follows up the implemented corrective and preventive action to ensure that they can eliminate the problem from
recurrence.
9. Acts as an coordinator with the customer during their visit regarding to quality feedback.
10. Acts as a leader to conduct an additional experiment in terms of technical issues in response to customer complaint.
11. Co-ordinates with internal Failure analysis lab. or external lab. (in case of in-house lab. are not capable) and
follow-ups for the defect sample analysis.
12. Gathers all relevant data and information for root cause investigation and analysis base on objective evidence.
13. Verifies all action items in response to customer complaint in form of an official corrective action report to ensure
the accuracy of root cause analysis and action effectiveness before sent to customer.
14. Performs other tasks as assigned by immediate supervisor or as requested by line managers/director
1.Bachelor degree in Electronics, Electrical, Industrial or Bachelor of Sciences in Material Science or Physics is also acceptable.
2.Minimum 2-3 years work experience in customer contact for quality issues, and have knowledge on system tools.
3.Good English communication.
4.Able to work in Lumphun province.